Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online casino available at https://colosseum-ca.com and your use of all games, services, and features offered under the brand "Colosseum Casino" for the Canadian market, including Colosseum Casino. By registering an account, accessing, or using the services, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Refers, as applicable, to:
  • Fresh Horizons Ltd, a company registered in the British Virgin Islands under registration number 1906422, operating Colosseum Casino for Canadian players outside Ontario under Kahnawake Gaming Commission licence number 00881; and
  • Apollo Entertainment Ltd, a company registered in Malta under registration number C45483, operating Colosseum Casino for players located in Ontario under authorisations issued by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO), including licence/registration number OPIG1234567.
• Colosseum Casino: The Canadian-facing version of Colosseum Casino offered via the website colosseum-ca.com, operated by the applicable Operator depending on your location (Ontario vs. rest of Canada).
• Website: The site located at https://colosseum-ca.com and any subdomains, mobile versions, or related applications that provide access to the Colosseum Casino services for Canadian players.
• User or Player or you: Any natural person who accesses the Website, opens an account, or uses any services or games provided by the Operator.
• Account: A personal, single-user player account registered in your name with the Operator on colosseum-ca.com for the purpose of participating in online casino games.
• Services: All products, games, software, content, and features made available by the Operator through the Website, including but not limited to casino games, bonuses, promotions, loyalty schemes, and customer support.
• Bet or Stake: Any amount of real-money funds or bonus funds that you risk on the outcome of a casino game or other wagering activity on the Website.
• Wager: The act of placing a Bet, as well as the total cumulative amount bet that counts towards meeting wagering requirements for bonuses or promotions.
• Bonus: Any form of promotional value granted by the Operator, including but not limited to bonus funds, free spins, free bets, cashback, loyalty rewards, or other incentives, which may be subject to specific terms and wagering requirements.
• Bonus Funds: Non-withdrawable credits granted by the Operator that may be used for wagering and that become withdrawable only after the applicable wagering and other conditions are fulfilled.
• Real-Money Funds: Money that you deposit to your Account or that is credited as cash winnings and is not subject to any wagering requirements, except where explicitly stated.
• Game Rules: The specific rules, payout tables, and instructions applicable to a particular game, as displayed within that game's interface or in related documentation on the Website.
• KYC ("Know Your Customer"): The identity verification procedures used by the Operator in order to comply with legal, regulatory, and anti-money laundering (AML) requirements, including verification of age, identity, address, and source of funds where applicable.
• Restricted Jurisdiction: Any country, territory, or province in which online gambling is prohibited or where the Operator does not hold the required licence, including but not limited to players physically located outside Canada or in any province/territory for which the services are not authorised.
• Ontario Player: A Player who is physically located in the province of Ontario and who is onboarded and serviced under the applicable AGCO/iGO regulatory framework via Apollo Entertainment Ltd.
• Non-Ontario Canadian Player: A Player who is physically located in Canada but outside the province of Ontario and who is serviced under the Kahnawake Gaming Commission licence held by Fresh Horizons Ltd.
• Dispute: Any complaint, disagreement, or claim arising out of or in connection with your use of the Website or Services, including the outcome of games, account management, bonuses, or payments.
• Intellectual Property: All trademarks, logos, domain names, software, source code, graphics, texts, audio-visual materials, databases, and other proprietary content used on or in connection with the Website and Services.
• RNG: Random Number Generator, the certified system used to ensure randomness and fairness in game outcomes, audited by independent testing entities such as eCOGRA.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years old to create an Account and use the Services on colosseum-ca.com. However:
  • If the law in your province or territory sets a higher minimum age for gambling (for example, 19 years in certain provinces), you must meet that higher age requirement.
  • By registering, you warrant that you meet the applicable minimum legal gambling age in your place of residence and the place from which you access the Services.
• Location: You may only register and play if:
  • You are physically located in Canada at the time of placing any wager; and
  • You are not in a Restricted Jurisdiction and you are not accessing the Services from any country or province where online gambling with the Operator is unlawful or not authorised.
  • Ontario Players will be subject to geolocation checks and additional controls required by AGCO/iGO.
• One account per person: You may hold only one Account with Colosseum Casino for Colosseum Casino. Duplicate or linked accounts may be closed and associated balances may be handled in accordance with these Terms and applicable regulations.

Account Creation Process

1. Registration form: To open an Account, you must complete the online registration form on colosseum-ca.com, providing accurate and complete information including (at minimum) your full legal name, date of birth, residential address, email address, and telephone number if requested.
2. Email verification: Upon registration, you may be required to verify your email address by clicking an activation link sent to the email you provided. The Operator may restrict or suspend access to the Services until verification is completed.
3. KYC identity verification: To comply with AML, counter-terrorist financing, and regulatory requirements, the Operator may at any time request:
   • Government-issued photo ID (e.g., passport, driver's licence);
   • Proof of address (e.g., utility bill, bank statement);
   • Proof of payment method ownership and, where required, proof of source of funds or source of wealth.
   Failure to provide requested documentation within the specified timeframe may result in suspension or closure of your Account and withholding of funds in accordance with applicable law.
4. Eligibility checks: The Operator may perform identity checks, credit or affordability assessments (where permitted), screening against self-exclusion registers, and other compliance checks prior to activating or continuing your Account.

User Obligations

• Accuracy of data: You agree to:
  • Provide true, current, and complete information during registration; and
  • Promptly update your Account details if any information changes (such as address, name, or contact details).
  Providing false or misleading information may result in Account closure, voiding of bets, forfeiture of bonuses, and reporting to relevant authorities.
• Password and security:
  • You are solely responsible for maintaining the confidentiality of your username and password.
  • You must not share your login details with any third party, including family members, friends, or colleagues.
  • You accept full responsibility for all activity conducted through your Account, whether authorised by you or not, unless caused directly by the Operator's negligence or misconduct.
  • You must notify the Operator immediately at [email protected] if you suspect that your Account has been compromised or accessed without your permission.
• Use of the Account: Your Account is:
  • For personal, non-commercial use only;
  • Not to be used on behalf of any other person, syndicate, or group;
  • Not to be used for any unlawful or fraudulent purpose, including money laundering, collusion, or chargeback abuse.
• Prohibited behaviour: You must not:
  • Open an Account or play when under the influence of alcohol, drugs, or any other substances impairing judgment;
  • Attempt to circumvent geo-blocking, self-exclusion, responsible gambling tools, or any technical protections;
  • Use VPNs, proxies, or any similar technology to disguise your location, in particular to access Ontario-regulated services if you are not physically in Ontario, or to access Canadian services from a foreign jurisdiction.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game-specific rules: Each game offered on Colosseum Casino is governed by its own Game Rules and paytables, accessible within the game interface. By placing a Bet, you confirm that you have read, understood, and agreed to those Game Rules.
• Funds required: Bets may only be placed if you have sufficient:
  • Real-Money Funds; and/or
  • Bonus Funds that are available for wagering on the relevant game, in accordance with the applicable Bonus Terms.
  Negative balances are not permitted. If an error causes a negative balance, it will be corrected promptly.
• Minimum and maximum bets:
  • Each game sets its own minimum and maximum bet amounts, which are displayed within the game interface.
  • The Operator reserves the right to adjust betting limits, impose individual bet or payout limits, or limit your participation in specific games in order to meet regulatory, risk-management, or responsible-gambling obligations.
• Timing and acceptance:
  • A Bet is considered placed and accepted only once it is registered on the Operator's servers.
  • Game history or transaction logs maintained by the Operator will be considered conclusive evidence of the details and timing of all Bets.
• Currency: For Canadian players, all Bets and Account balances are typically denominated in Canadian dollars (CAD), unless the Website explicitly displays a different currency for certain segments (e.g., Ontario). Exchange rates, if any, will be determined by the Operator or your payment provider.

Cancellation and Modification of Bets

• Player-initiated changes:
  • Once a Bet has been placed and confirmed by the system, it generally cannot be cancelled, revoked, or modified by you.
  • You must review your Bet carefully before confirming.
• Operator-initiated voiding: The Operator may declare a Bet or game round void, cancel it, or roll it back if:
  • A technical or system error (including RNG malfunction, display error, or misconfiguration) occurred;
  • There is evidence of collusion, cheating, exploitation of bugs, or other fraudulent activity;
  • The Bet was placed or settled in breach of these Terms, game rules, Bonus Terms, or applicable laws; or
  • Required by a regulator (including the Kahnawake Gaming Commission or AGCO/iGO).
  In such cases, the Operator may:
  • Refund the original stake to your Account;
  • Adjust your balance to the correct amount that would have applied without the error; and
  • Recover any funds mistakenly credited.

Conduct in Live Casino, Chat, and Interaction Features

• Respectful behaviour: When participating in live dealer games, chat rooms, or any interactive features, you must:
  • Refrain from using abusive, discriminatory, hateful, harassing, sexually explicit, or otherwise offensive language;
  • Respect other players, dealers, and staff at all times; and
  • Not promote illegal activities, products, or services.
• Prohibition of insults and harassment: Any threats, insults, bullying, or harassment directed at other players, dealers, or customer support staff may result in:
  • Immediate suspension of chat privileges;
  • Temporary or permanent Account suspension; and
  • Reporting to relevant authorities where required.
• No fraud or collusion: You must not:
  • Collude with other players or third parties to gain an unfair advantage;
  • Use bots, scripts, or automated tools to play games;
  • Exploit software bugs, game loopholes, or any form of system vulnerability; or
  • Engage in chip dumping or any practice intended to transfer value between accounts.
  The Operator may investigate suspected fraud or collusion, suspend or close Accounts, and withhold or confiscate funds where evidence of wrongdoing exists, subject to regulatory oversight.
• Fair play and RNG: The fairness of games is underpinned by certified RNG systems and independent testing (including eCOGRA payout percentage and randomness reports). Any attempt to interfere with or manipulate the RNG or game outcome is strictly prohibited.

Bonus Terms

Activation of Bonuses

• Eligibility for promotions:
  • Bonuses and promotions offered on colosseum-ca.com (including welcome offers, deposit matches, free spins, loyalty rewards, and others) are available only to eligible Players who meet the criteria specified in each promotional offer.
  • Some bonuses may be restricted to specific segments, such as Ontario Players or Non-Ontario Canadian Players, in line with applicable licensing conditions and regulatory requirements.
• Bonus activation:
  • Certain bonuses require you to opt in (for example, by entering a bonus code or selecting a promotion at the cashier) before making a qualifying deposit or bet.
  • Where an offer requires a minimum deposit, only deposits that meet or exceed that amount within the promotional period will qualify.
  • The Operator reserves the right to refuse or revoke bonuses if there is suspicion of abuse or breach of these Terms.
• Bonus credits and separation of funds:
  • Your Account balance may be split into Real-Money Funds and Bonus Funds, each subject to different conditions.
  • The order in which Real-Money Funds and Bonus Funds are used for wagering will be specified in the Bonus Terms or the Website's help pages (typically, real money is wagered first).

Wagering Requirements and Timeframes

• Wagering requirements ("playthrough"):
  • Most Bonuses are subject to wagering requirements, which specify the total amount that must be wagered before Bonus Funds and any winnings derived from them become withdrawable.
  • Example: A C$100 bonus with a 30x wagering requirement requires total eligible wagers of C$3,000 before withdrawal of associated bonus winnings (subject to the specific bonus rules in force at the time).
  • Only bets placed on eligible games and within specified bet limits may count towards wagering.
• Contribution of games:
  • Different game types may contribute differently towards wagering requirements (e.g., slots may contribute 100%, while table games or live casino may contribute a lower percentage or 0%).
  • The contribution table and excluded games for each bonus will be published in the relevant promotional terms or on the Website's bonus information page.
• Time limits:
  • Bonuses and associated wagering requirements must usually be completed within a specified period (for example, 7, 14, or 30 days) from the time of crediting, as stated in the individual promotion.
  • If wagering requirements are not met within the specified timeframe, any remaining Bonus Funds and related winnings may be forfeited.

Prohibited Actions and Bonus Abuse

• Bonus abuse: The following practices may be treated as bonus abuse and may result in forfeiture of Bonuses and associated winnings, Account suspension, or closure:
  • Using more than one Account to claim the same promotional offer multiple times (multi-accounting);
  • Claiming bonuses on behalf of other individuals or in a coordinated group;
  • Deliberately engaging in strategies to meet wagering requirements with minimal risk (e.g., low-risk betting patterns, equal betting on red/black, covering multiple outcomes, or similar practices where such behaviour is restricted in the Bonus Terms);
  • Using VPNs or false data to bypass regional restrictions or eligibility rules for bonuses;
  • Depositing and withdrawing immediately (or after limited wagering) for the purpose of earning bonus or loyalty rewards without genuine gameplay.
• Betting limits with active bonuses:
  • When a Bonus is active, there may be maximum bet limits per spin/round (for example, C$5, C$8, or C$10, depending on the specific promotion).
  • Bets above the permitted limit while wagering a bonus may not count towards requirements and may result in forfeiture of the bonus and associated winnings.
• Restricted games:
  • Certain games may be excluded from bonus wagering or may have reduced contribution rates. Playing these games with Bonus Funds may result in bets not counting towards wagering or may be prohibited altogether.
  • The list of restricted or limited-contribution games for each promotion will be provided in the bonus-specific terms.

Combining Promotions

• One bonus at a time:
  • Unless expressly stated otherwise, only one active Bonus may be in effect at any given time on your Account.
  • You may not combine or "stack" multiple welcome offers, deposit bonuses, or other promotions simultaneously.
• Order of bonuses:
  • The Operator may determine the order in which Bonuses are applied or completed and may require you to finish wagering requirements on one Bonus before another can be activated.
  • You may be able to forfeit an active Bonus (and any associated winnings) in order to participate in a different promotion; details will be available in the bonus interface or by contacting support.
• Loyalty and VIP programmes:
  • Colosseum Casino may offer loyalty or VIP programmes, including those made available through the Casino Rewards network, under separate or additional terms.
  • Any rewards, cashback, or tier benefits are subject to the rules of the relevant loyalty programme and may be changed or withdrawn at the Operator's discretion, subject to applicable law and regulatory approval.

Payments & Withdrawals

Deposits

• Deposit methods: Subject to availability for your province and regulatory segment (Ontario vs. rest of Canada), the Operator may support:
  • Credit and debit cards;
  • Interac and other bank transfer methods;
  • E-wallets and online payment services;
  • Prepaid vouchers or cards; and
  • Other local payment solutions.
  The Operator does not guarantee the availability of any specific method at all times.
• Crypto assets:
  • If the Operator permits deposits via cryptocurrencies or other digital assets for certain markets, such usage will be strictly subject to applicable Canadian and provincial regulations and may not be available to all Players.
  • Where crypto is permitted, conversion to fiat currency and associated exchange rates will be clearly indicated; volatility and transfer risks remain with you.
• Ownership of payment methods:
  • You may only use payment instruments (cards, bank accounts, e-wallets, crypto wallets) that are registered in your own name.
  • The Operator may request documentary proof that you are the legitimate owner of any payment method used for deposits or withdrawals.
• Deposit limits and responsible gambling:
  • You may set daily, weekly, or monthly deposit limits through the Website or by contacting customer support, subject to regulatory requirements.
  • The Operator may impose or adjust limits at its discretion for responsible gambling or risk management reasons, in particular for Ontario Players under AGCO/iGO policies.

Withdrawals

• Withdrawal methods and "return to source":
  • Withdrawals will generally be processed using the same payment method used for your deposits, where technically possible and consistent with regulatory obligations.
  • If a deposit method does not support withdrawals, the Operator may request an alternative method and supporting KYC documentation before processing.
• Processing times:
  • The Operator aims to review and process withdrawal requests within a reasonable timeframe (for example, within 24 - 72 hours), subject to KYC checks and internal controls.
  • Additional time may be required for banks, payment processors, or technical issues beyond the Operator's control.
• Withdrawal limits:
  • Minimum and maximum withdrawal amounts per transaction or per period (daily, weekly, or monthly) may apply and may vary depending on your payment method, Player status, regulatory segment, and security considerations.
  • The Operator may apply additional payout limits (including for large wins or progressive jackpots) as allowed by licence conditions and clearly communicated rules.
• Verification prior to payout:
  • The Operator may require updated KYC documents or additional checks prior to processing any withdrawal, particularly if the cumulative amount withdrawn reaches certain thresholds or if suspicious activity is detected.
  • Failure to comply with verification requirements may result in withdrawal delays or Account restrictions as necessary to comply with law.

Fees, Chargebacks, and Refunds

• Fees:
  • The Operator does not typically charge fees for standard deposits or withdrawals, but reserves the right to apply reasonable fees for specific services (such as currency conversion, manual processing, or repeated withdrawal requests), provided such fees are disclosed on the Website or at the cashier.
  • Your bank, card issuer, or e-wallet provider may impose their own fees or exchange costs, which are your responsibility.
• Chargebacks and reversals:
  • Initiating a chargeback or payment dispute without valid grounds may be considered a breach of these Terms.
  • The Operator may:
    • Immediately suspend your Account;
    • Recover any funds withdrawn or played via the disputed deposit; and
    • Share relevant information with payment providers, regulators, or law enforcement where appropriate.
• Refund policy:
  • Bets that have been accepted and settled cannot be cancelled and are not eligible for refunds except where:
    • A game malfunction or system error has occurred; or
    • A refund is required by a regulator or applicable law.
  • Bonuses are generally non-refundable and may be forfeited if you choose to withdraw before meeting wagering requirements, as set out in the relevant Bonus Terms.

Limitation of Liability

Operator's Obligations

• Fairness and regulatory compliance:
  • The Operator is committed to providing casino games that are fair, transparent, and compliant with applicable laws and licensing conditions, including those imposed by the Kahnawake Gaming Commission, AGCO/iGO for Ontario, and other relevant regulators.
  • Games are supported by certified RNG technology and, where applicable, subject to independent testing (including eCOGRA reports referencing payout percentages and randomness).
• Accuracy of results and records:
  • The Operator will use reasonable efforts to ensure that game outcomes, account balances, and transaction records are accurate and updated in real time.
  • In the event of discrepancies between your on-screen display and the Operator's server logs, the server logs and transaction history maintained by the Operator will prevail, subject to review by regulators where applicable.

Exclusions of Liability

• Technical failures:
  • The Operator is not responsible for any loss, damage, or inconvenience arising from:
    • Internet connectivity issues, latency, or interruptions affecting your device or network;
    • Hardware or software malfunctions on your device;
    • Service interruptions, delays, or data loss caused by third-party providers, telecommunications failures, or power outages.
  • If a game round is interrupted due to a technical failure at the Operator's end, reasonable steps will be taken to:
    • Restore the game to its state immediately before the interruption; or
    • Where restoration is not possible, void the affected Bets and refund stakes to your Account.
• Indirect and consequential losses:
  • To the maximum extent permitted by law, the Operator is not liable for:
    • Indirect, consequential, or incidental damages;
    • Loss of profits, business, data, or goodwill; or
    • Any loss or damage that could not reasonably have been foreseen at the time you accepted these Terms.
• Third-party content and services:
  • The Website may contain links to third-party websites or services. The Operator does not control and is not responsible for:
    • The content or security of such websites;
    • Products, services, or promotions offered by third parties; or
    • Any loss or damage arising from your use of third-party services.

Maximum Liability

• Limit per incident: Subject to any mandatory provisions of applicable law and regulatory requirements, the Operator's total aggregate liability to you arising out of or in connection with a particular Bet, game round, or incident will not exceed:
  • The amount of the actual Bet or stake you placed on the affected game; or
  • Where no Bet is associated, the amount of funds that were directly in dispute at the time of the incident.
• Non-excludable rights:
  • Nothing in these Terms shall exclude or limit the Operator's liability:
    • For death or personal injury caused by its negligence;
    • For fraud or fraudulent misrepresentation; or
    • To the extent that any such exclusion or limitation is prohibited by applicable Canadian federal or provincial law or by the conditions of licences granted by Kahnawake Gaming Commission or AGCO/iGO.

Intellectual Property Rights

Ownership

• Protected content:
  • All Intellectual Property on or related to Colosseum Casino and the Website, including but not limited to Colosseum Casino logos, branding, graphics, text, software, source code, databases, game titles, sound, video, and promotional materials, is owned by the Operator, its group companies, licensors, or suppliers.
  • These elements are protected by copyright, trademark, and other intellectual property laws and treaties.
• Limited licence to you:
  • Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for personal, non-commercial entertainment purposes.
  • No other rights, licences, or interests are granted or implied.

Restrictions on Use

• Prohibited activities: You agree not to:
  • Copy, reproduce, modify, distribute, transmit, publicly display, publicly perform, or create derivative works from any part of the Website or Services without prior written consent from the Operator or relevant rights holders;
  • Reverse engineer, decompile, disassemble, or attempt to extract source code from any software or game provided through colosseum-ca.com, except to the extent expressly permitted by applicable law;
  • Remove, obscure, or alter any copyright, trademark, or other proprietary notices appearing on the Website or within any games or content;
  • Use the Website's trademarks, brand names, or logos (including those of Colosseum Casino, Casino Rewards, or associated entities) in any way that may cause confusion, imply endorsement, or harm the Operator's reputation.
• Third-party IP:
  • Some games and content are provided by third-party software providers. All such third-party intellectual property remains the property of the respective owner and is used under licence by the Operator.
  • You must comply with any additional terms and restrictions imposed by third-party licensors as notified on the Website or within specific games.

Privacy & Data Protection

• Privacy Policy:
  • Your personal data is collected, used, stored, and disclosed in accordance with the Operator's Privacy Policy, which forms an integral part of these Terms.
  • By registering an Account or using the Services, you acknowledge that you have read and understood the Privacy Policy made available on colosseum-ca.com and that you consent to the processing of your data as described therein.
• Regulatory compliance:
  • The Operator processes personal information in compliance with applicable data protection laws and gaming regulations, including obligations imposed by the Kahnawake Gaming Commission, AGCO/iGO for Ontario, and other relevant authorities.
  • Data may be used for purposes including account management, KYC verification, fraud prevention, responsible gambling measures, and regulatory reporting.
• Security:
  • The Operator uses reasonable technical and organisational measures to protect your personal data and Account information against unauthorised access, loss, or misuse. However, no system can be guaranteed to be perfectly secure.

Changes to Terms

Right to Amend

• Updates and revisions:
  • The Operator may modify, update, or replace these Terms from time to time in order to:
    • Reflect changes in laws, regulations, or licensing conditions (including those from Kahnawake Gaming Commission and AGCO/iGO);
    • Address new features, services, or promotions; or
    • Improve clarity, enforceability, or player protection measures.

Notification Procedure

• Means of notice: Material changes to these Terms will be communicated to you by one or more of the following methods:
  • Notice by email to the address registered on your Account;
  • Prominent notification or banner on the Website or within the lobby;
  • Prompt requesting you to accept the revised Terms upon your next login or prior to placing further Bets.
• Effective date of changes:
  • Revised Terms will become effective on the date specified in the notification, which will generally be no earlier than the date of publication, subject to any specific requirements from relevant regulators.
  • Your continued use of the Website or Services after the effective date of changes constitutes your acceptance of the updated Terms.

Right to Discontinue Use

• If you do not agree:
  • If you do not accept the updated Terms, you must:
    • Stop using the Website and Services immediately;
    • Contact customer support to request withdrawal of any remaining eligible Real-Money Funds, subject to standard verification and withdrawal procedures; and
    • Request closure of your Account if you wish to terminate your relationship with the Operator.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for suspension or termination: The Operator may suspend or close your Account, restrict access to certain games, or withhold funds where it reasonably believes that:
  • You have breached these Terms, any Game Rules, or Bonus Terms;
  • You have provided false, inaccurate, or misleading information, or refused to provide required KYC documentation;
  • You have engaged in fraud, money laundering, terrorist financing, identity theft, bonus abuse, collusion, or other criminal or improper activities;
  • You have initiated unjustified chargebacks or disputed legitimate payments;
  • You have self-excluded or been identified as a problem gambler, or the Operator deems restrictions necessary for responsible gambling reasons; or
  • Required by applicable law, court order, or regulatory directive (including from Kahnawake Gaming Commission or AGCO/iGO).

Procedure and Notification

• Notice of action:
  • Where permitted by law and regulatory requirements, the Operator will notify you by email or via Website messaging if your Account is suspended, restricted, or closed, stating (where possible) the reason for such action.
  • In certain cases (for example, when required for AML investigations or regulatory instructions), the Operator may be legally prohibited from providing detailed information.
• Investigation:
  • During an investigation, the Operator may:
    • Freeze your Account balance;
    • Restrict further deposits, withdrawals, or gameplay; and
    • Request additional documentation or information from you.

Refunding of Funds

• Legitimate balances:
  • Where your Account is closed and there is no evidence of fraud, money laundering, or breach of these Terms, the Operator will return any remaining Real-Money Funds to you using an appropriate payment method, subject to verification and applicable withdrawal limits.
• Confiscation of funds:
  • If your Account is closed due to serious breach, fraud, money laundering, or other unlawful conduct, the Operator may:
    • Void Bets and Bonuses associated with such conduct;
    • Confiscate any winnings derived from the breach; and
    • Retain, freeze, or remit balances to relevant authorities where required by law.
• Self-exclusion and responsible gambling closures:
  • Where you self-exclude or your Account is closed for responsible gambling reasons, treatment of remaining funds will follow applicable regulatory requirements and the Operator's responsible gambling policy, taking into account provincial rules (including specific AGCO/iGO guidance for Ontario).

Governing Law & Jurisdiction

Applicable Law

• Non-Ontario Canadian Players:
  • For Players who access the Services from within Canada but outside Ontario, these Terms and your relationship with Fresh Horizons Ltd are governed by the laws applicable in the Mohawk Territory of Kahnawake and any relevant federal Canadian laws, without giving effect to conflict of law principles.
• Ontario Players:
  • For Players located in Ontario, these Terms and your relationship with Apollo Entertainment Ltd in respect of Ontario-regulated services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, subject to the oversight of AGCO and iGaming Ontario.

Dispute Resolution

• Internal complaints process:
  • If you have a complaint or Dispute regarding Colosseum Casino, you should first contact customer support at [email protected], providing:
    • Your name and Account details;
    • A clear description of the issue; and
    • Relevant evidence (e.g., screenshots or transaction IDs).
  • The Operator will investigate and aim to respond within a reasonable timeframe, in accordance with any applicable regulatory time limits.
• Escalation to external bodies:
  • If your complaint is not resolved to your satisfaction through the internal process, you may (where available and in accordance with regulatory frameworks):
    • Escalate the matter to an independent dispute resolution body approved by the Kahnawake Gaming Commission (for Non-Ontario Canadian Players); and/or
    • For Ontario Players, follow the dispute resolution process set out by iGaming Ontario and AGCO, which may include specific ADR or direct regulatory complaint mechanisms.
• Court proceedings:
  • Subject to any mandatory ADR or regulatory procedures, any legal action or proceedings arising out of or in connection with these Terms shall be brought:
    • For Non-Ontario Canadian Players: before the competent courts having jurisdiction in the Mohawk Territory of Kahnawake, unless otherwise required by applicable law;
    • For Ontario Players: before the competent courts of the Province of Ontario, Canada.

Contact Information

• Customer Support
  • Email: [email protected] (primary and critically important support contact for all Canadian Players, including Colosseum Casino users);
  • Website: https://colosseum-ca.com (official casino site for the Canadian market, including Ontario and the rest of Canada);
  • Customer support is available in English and may operate 24/7 via email and on-site live chat.
• Operator and Regulatory Contact Addresses
  • Fresh Horizons Ltd (Operator for Canada excluding Ontario)
    • Registered jurisdiction: British Virgin Islands (registration number 1906422);
    • Gaming licence: Kahnawake Gaming Commission, licence number 00881, for online casino operations for most Canadian players (excluding Ontario);
    • Mailing or legal address: As recorded with the Kahnawake Gaming Commission and company registry (street address not specified in this document).
  • Apollo Entertainment Ltd (Operator for Ontario and other international markets)
    • Registered address (legal and operational base): Sir Temi Zammit Avenue, Ta' Xbiex, Malta;
    • Company registration number: C45483 (Malta);
    • Licences and authorisations:
      • Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario (iGO), licence/registration number OPIG1234567, for online casino operations for Ontario players;
      • Malta Gaming Authority (MGA) B2C licence number MGA/B2C/164/2008 for international remote gaming services;
      • UK Gambling Commission licence number 38620 for remote gambling services in the United Kingdom (not directed at Canadian players).
• Legal and Regulatory Correspondence
  • Any formal notices or legal correspondence relating to these Terms should be directed to the relevant Operator (Fresh Horizons Ltd for Non-Ontario Canadian Players, Apollo Entertainment Ltd for Ontario Players) using the contact details made available on colosseum-ca.com or as may be notified to you from time to time.
  • Where required, you may also contact the applicable regulator (Kahnawake Gaming Commission or AGCO/iGO) following the procedures outlined on their official websites.